Your whole team, working the same queue.
Sol puts every conversation in one place, however it arrived. Assignment, private notes and status live on the thread — so nothing sits unowned and nobody answers twice.
- Open, pending, snoozed and resolved, with auto-reopen when a customer replies
- Private internal notes alongside public replies, with @mentions of people or teams
- Live presence, typing indicators and instant delivery over WebSocket
Verified end-to-end in a real browser: a visitor chats, an agent replies, and the signed webhook lands in Command — no shared database between them.
Support software that gets out of the way.
Sol is deliberately narrow: the conversation, the people working it, and the systems that need to know. Everything below is running today.
One queue, live, with the whole team in it.
Agents work a single real-time inbox where every conversation lands regardless of channel. Status, ownership and internal discussion all sit on the thread, so context never lives in someone's head.
- →Open, pending, snoozed and resolved, with auto-reopen when a customer replies
- →Private internal notes alongside public replies, with @mentions of people or teams
- →Live presence, typing indicators and instant delivery over WebSocket
- →Per-account conversation numbers, unread counts and participant tracking
Independent by design.
Sol keeps its own database, its own real-time backend and its own API. It integrates with the rest of the stack over signed HTTP, which means it can be adopted on its own and removed without unpicking anyone else's schema.
- Runtime
- NestJS API, REST + WebSocket
- Data
- Postgres, account-scoped
- Jobs
- Durable queue on Postgres
- Auth
- JWT sessions, widget HMAC, token exchange
Sol is one stage of four.
Attract, qualify, propose, support. Each product stands on its own — together they carry a customer from first visit to long-term account.
- 1AttractCommandWeb engine & back office
Your site starts a conversation and captures the lead.
Explore → - 2QualifyAuroraCRM & pipeline
The lead becomes a record your team can work and trust.
Explore → - 3ProposeHaloAudit & proposal
The opportunity becomes a costed, evidenced proposal.
Explore → - 4SupportSolCustomer engagement
The customer keeps talking to you, on one thread.
You are here
One inbox. Start there.
Bring the channel your customers actually use and the thread that got lost last week. We'll wire the widget live.